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Specific Questions » Privacy


We appreciate the trust you place in Kayu Sugih, and we are committed in respecting your privacy and the security of your personal information.

Our privacy policy,  as of the year 2012, describes the information we collect and how we use it. We always welcome your questions and feedback. For privacy-related questions, please communicate with us at using this contact info.


It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to contracted companies to only what they need to carry out their responsibilities. We only store your personal data, never your payment system.

Information We Collect

We request information from you (including name, address, telephone number, email address and, never, credit card information) only when you register at our site, including placing an order from our Web site. We maintain the data that you provide us, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources whose policies meet law abide companies privacy standards. We also gather information about how visitors navigate through our Web site by using clickstream data gathered with “cookies.”

Using Information We Collect

We always want to provide you with the best possible shopping experience and fulfill your orders exactly as you”ve requested. In order to do this, we collect information that allows us to:
- Process and track your order
- Provide the services you request
- Contact you about the status of an order
- Send you catalogs or promotional offers we believe will be of interest to you
- Send you email updates on products and services, if requested
- Identify your product and service preferences
- Customize our communications to you
- Provide information concerning product recalls or products you have purchased
- Improve our merchandise selection and customer service

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Your Choices

We offer choices about the types of information you receive from us. If you prefer not to receive catalogs or other communications from us, please contact us at the address shown at the top of this page. If you no longer wish to receive email updates on products and services you also may unsubscribe by replying to the address provided in each email.
Please be sure to provide us with your exact name and address, or the mailing label from your catalog, so that we can be sure to identify you correctly. Because we plan our mailings in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive our communications, please contact us again and we will make every effort to correct the situation.


A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.
For example, we use cookies to:
- Remember what items are in your shopping cart
- Recognize you when you return to our web site
- Study how our customers navigate through our Web site and which products they request in site searches
- If you set your browser to refuse cookies, please contact us to place your order.

How We Use Email

When you provide us your email address, we may send you emails necessary to process your order or respond to a request. For example, after you place an order at www.kayusugih.com, you will receive an email confirmation. It is our intent to send you promotional email only if you have agreed to receive it. Instructions on how to unsubscribe are included in each email update.

Updating or Reviewing Your Information

To update your information (name, address, telephone number and email address), please contact us. If you have signed up with a Kayu Sugih online account, you may log-in and change your information by clicking on ”My Account” at the top right of your screen. A limited amount of purchase information also may be available to you.

Privacy of Children on Our Web Site

Our web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Policy Changes

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.